Returns & Exchanges
If something in your order doesn’t work out, we’d like to make it right. We offer full refunds for returned items, exchanges, or credit to find another LD item on our website if item is returned within 30 days of receiving the item.
What to do if you need to return or exchange your Lenora Dame Studio purchase for any reason. It’s easy!
For returns, package the item in the box in which it was mailed and send it to us either through USPS or UPS. For your records, please jot down the tracking number from your USPS or UPS receipt. Please include in the return package your packing slip and make a note of the reason for the return. Once the item is received a refund will be issued to the original form of payment.For exchanges, please email us at sales@lenoradame.com the item(s) that you would like to exchange for. Package the returning item(s) in the box in which it was mailed and send it to us either through USPS or UPS. For your records, please jot down the tracking number from your USPS or UPS receipt. Please include in the return package your packing slip. Once we have received your returned item, the new merchandise will be shipped to you with no shipping fee.
Please note: custom pieces are made to order and cannot be returned or exchanged.
Return postage is the customer’s responsibility, unless the item arrived damaged or we made a mistake with your order — in that case we cover it. Just email us first.
Returns & Exchanges should be mailed to:
Lenora Dame
2102 Kimberton Rd, #1030
Kimberton, PA 19442
We’d love to help you!
If you need to contact us for any reason regarding your order, you can reach one of our friendly team members at sales@lenoradame.com or use the contact form below.
Before you write
We read every message
Every message is read in our Phoenixville studio, and we usually reply within one to two business days. Questions about shipping, returns, materials or custom work are often answered fastest on our FAQs page.
Send us a message
Tell us what you need — a question about an order, a repair, a custom piece, a return, or stocking Lenora Dame in your shop — and we'll come back to you within one to two business days.